No heat or no cooling right now? The emergency line is answered by a person, 24 hours a day, every day of the year. Call 000-000-0000
Not everything that goes wrong at night is an emergency, and we will tell you when it is not. A condenser that will not start on a mild evening in May can wait until morning and cost you a great deal less. A furnace that will not fire at eleven at night in February, in a house with a newborn in it, cannot.
What we will not do is take advantage of the hour. The after-hours call-out is a fixed $189 — waived entirely for Total Care plan holders — and the repair itself is charged at exactly the same flat rate as it would be at two in the afternoon.
What counts as an emergency
These get dispatched at any hour, and the first two are prioritised above everything else in the queue.
No heat in freezing weather
Especially with young children, elderly or unwell residents in the house. Say so when you call — it changes your position in the queue.
No cooling during a heat emergency
Heat kills more New Yorkers than any other weather event, and a failed system in a top-floor apartment during a heatwave is a genuine medical risk.
A carbon monoxide alarm
Get everyone out first and call 911. Then call us — but the order matters and it is not negotiable.
Water coming through a ceiling
A blocked condensate drain over finished space. Turn the system off at the thermostat, which stops the water while you wait.
Gas smell
Leave the building, call the gas utility's emergency number from outside, then call us. Do not operate switches on your way out.
A commercial system with product at risk
Restaurant walk-ins, server rooms and anything with a load that spoils. Contract customers have written response windows for exactly this.
What to do while you wait
Small things that make a real difference in the hours before we arrive.
If it is a no-heat call
Close doors on unused rooms, open the cabinets under sinks on outside walls, and leave a tap trickling. Frozen pipes are the expensive part of a cold night.
If it is a no-cooling call
Pull the blinds on the sunny side, run bathroom and kitchen extract fans, and if the building is dangerously hot, go somewhere cooler. Do not wait it out on principle.
If water is coming through a ceiling
Switch the system off at the thermostat, put a bucket under it and clear anything below. The leak usually stops within minutes of the coil warming up.
Never
Heat a home with an oven, a barbecue or a generator indoors. Every winter this kills people in this city, and it is entirely preventable.
How we handle the call
Four steps, and you know the cost before we drive.
A person answers
Any hour, any day. You describe what is happening and we triage it honestly, including telling you if it can safely wait until morning.
We tell you the charge before we dispatch
$189 after-hours call-out, or nothing at all if you hold a Total Care agreement. No surge pricing because it is a holiday.
A real arrival window
Not a twelve-hour span. If we are held up you get a call, because the worst part of an emergency is not knowing.
A quote before the work
Even at three in the morning, you see the flat-rate price and approve it before anything is fitted. If we cannot make it safe tonight we will say so and secure the system rather than improvising.
If you smell gas, leave the building and call your gas utility's emergency line from outside — do not operate switches on your way out. If a carbon monoxide alarm sounds, get everyone into fresh air and call 911 first. General guidance on this page is not a substitute for a licensed technician looking at your own equipment.
Questions
24/7 Emergency Service — the questions we are asked most
Do you really answer the phone at night?
Yes, by a person rather than a service that takes a message. That matters, because half of what comes in overnight can be triaged on the call — and knowing that it is safe to wait until morning is worth as much as a visit.
How much does an emergency HVAC call cost in Queens?
A flat $189 after-hours call-out, on top of the standard flat-rate repair price. We do not raise the repair price because it is late, a weekend or a holiday. Total Care plan holders pay no call-out charge at all.
How quickly can you get here?
Within a couple of hours for most overnight emergencies in Woodside and the surrounding neighbourhoods. During a citywide cold snap or heat emergency it can be longer, and we will tell you a realistic window rather than an optimistic one.
What should I do if my carbon monoxide alarm goes off?
Get everyone out of the building into fresh air and call 911. Do not go back inside until the fire department has cleared it. Call us afterwards, once people are safe — we can find and fix the cause, but that is the second step, not the first.
Water is dripping from my ceiling under the air handler. What do I do?
Turn the system off at the thermostat straight away. It is almost always a blocked condensate drain, and the water stops within minutes once the coil stops making it. Then call us and we will clear the drain and find out why it blocked.
Is it an emergency if my AC fails at night in summer?
It depends on the building and who is in it. In a top-floor apartment during a heat emergency, or with elderly or unwell residents, yes — call us. On a mild evening it is usually cheaper to wait for the morning, and we will say so.
Related
Often needed alongside this
Service & Care
Maintenance Agreements
A planned-maintenance contract that puts you at the front of the queue, drops the diagnostic fee and cuts every repair bill for the life of the agreement.
Read more
Service & Care
Seasonal Tune-Ups
A real spring and autumn service — measured readings, cleaned coils and a written report, not a twenty-minute look and a sticker.
Read more
Service & Care
Indoor Air Quality
Filtration, ventilation and humidity control for a neighbourhood with a highway through it — measured first, then fixed.
Read moreSame-day service in most cases
Book a visit, or call the 24-hour line
Tell us what the system is doing and we will tell you honestly whether it needs somebody tonight or whether it will keep until the morning. Diagnostics are $119 and credited in full against any repair you approve.